Proactive Maintenance

Keep every computer, server and network device up to date. IT Hawaii’s managed IT includes proactive maintenance, with updates running after hours so your team starts each morning on secure, current systems.

  • Updates and reboots run after hours
  • Critical security fixes fast-tracked
  • Computers, apps, network and servers
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More devices, more updates

Your Hawaii team is growing, and every new laptop, app and server adds updates to keep up with.

Every missed update can open a security gap or slow down your team.

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How do you keep every device up to date without interrupting your team?

We take care of them for you.

Windows and Mac updates on every employee computer
Updates for browsers, Adobe, Zoom and other common apps
Firmware updates for firewalls, switches and Wi-Fi access points
Server updates and reboots on a schedule
Updates and reboots run after hours, outside your team’s workday
Critical security fixes fast-tracked ahead of the normal schedule

We go over your update status with you in your vCIO strategy reviews, up to quarterly.

Part of every managed IT contract

Proactive maintenance comes with every IT Hawaii managed IT contract for businesses on Oahu and Kauai. It works alongside:

24/7 NOC monitoring of your servers, network and computers
SentinelOne endpoint protection on every computer and server
Unlimited help desk support, with 90% of calls answered in 90 seconds or less
An after-hours emergency line to on-call engineers

IT Hawaii has supported businesses on Oahu and Kauai since 2001. Our founder, Mark Gregory, serves on the board and executive committee of the Kauai Chamber of Commerce, and we’re members of the Chamber of Commerce Hawaii.

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Proactive Maintenance for Every Device

We keep your computers, apps, network and servers up to date so your team works on secure, reliable systems.

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Computer updates

We install Windows and Mac updates on every employee computer.
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App updates

Browsers, Adobe, Zoom and other common apps stay current, with critical fixes fast-tracked.
Laptop showing network firmware for the firewall, switch and Wi-Fi all on the latest version

Network firmware

We update firmware on your firewalls, switches and Wi-Fi access points.
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Server updates

Your servers get updates and reboots after hours, on a schedule.

Ready to hand off your updates?

Tell us about your team and your systems.

Managed IT from IT Hawaii includes proactive maintenance for businesses with 10 or more employees on Oahu and Kauai. A real person will reach out within one business day.

Talk to us!

Frequently asked questions

1
What is proactive IT maintenance?

Proactive maintenance keeps computers, apps, network devices and servers up to date before problems start. IT Hawaii’s managed IT includes Windows and Mac updates, third-party app updates, network firmware updates, and server updates and reboots.

3
Which apps do you update?

Browsers, Adobe, Zoom and other common apps, along with Windows and Mac updates.

5
How is proactive maintenance different from NOC monitoring?

The 24/7 NOC watches the health of your servers, network, internet connections and computers. Proactive maintenance keeps them updated. IT Hawaii’s managed IT includes both.

2
When do updates install?

After hours, on a schedule, so updates and reboots happen outside your team’s workday. Critical security fixes are fast-tracked ahead of the normal schedule.

4
How do we know our devices are up to date?

IT Hawaii goes over your update status with you in your vCIO strategy reviews, up to quarterly.

6
Can we buy proactive maintenance without managed IT?

No. Proactive maintenance comes with IT Hawaii’s managed IT contracts.