01
A partner to handle ALL of your IT and business solution needs.
Microsoft 365, cybersecurity, compliance, AI, networking, VoIP, cloud, and helpdesk under one roof. No juggling vendors, no finger-pointing, and no explaining your setup twice.
We Power What's Next for Hawaii Businesses.
You bring the ambition, we bring the technology.
Growing beyond your current IT support? That's a good sign. Our team of 15 handles your IT, cybersecurity and compliance, and puts AI to work where it pays off.
90% of calls answered in 90 seconds or less. Go ahead, put us to the test.
Steve Massaro
CEO of IT Hawaii
Your Business Is Built to Grow. Your IT Should Be, Too.
25 Years. 95% Client Retention. A Team of 15.
Mark Gregory started IT Hawaii in his home on Kauai in 2001, when good tech support on the island was hard to find. I'm Steve Massaro, and I partnered with him in 2007. Together we've grown from 3 people to 15. Through it all, your security, productivity and satisfaction have always come first.
Techs who explain things plainly and never make you feel wrong for asking.
Onsite help on Oahu and Kauai when remote isn't enough.
What we do
Everything a growing business needs from IT, delivered by a team that's accountable for all of it.
Infrastructure and Cloud
Networks, servers, cloud, and VoIP built to handle your next office, your next 20 hires, and your next big client.
Managed IT Services
Helpdesk, 24/7 monitoring, proactive maintenance, and vCIO planning. Your entire IT department for a predictable monthly fee.
Professional IT Services
Migrations, Microsoft 365 optimization, business continuity, and technology roadmaps, planned and run by the team that supports you afterward.
IT Security
Managed security, endpoint detection and response, email protection, backups, and staff training that protect the business you've built.
AI and Automation
Get your team started with Claude and ChatGPT, then let AI agents handle work like quotes, invoices and reports. Clients often get back about 20% of an employee's workday.
Compliance
HIPAA, SEC Regulation S-P and CMMC Level 1, made clear. Assessments, policies and help with the forms, so you know where you stand and what to do next.
Why Forward-Thinking Businesses Choose IT Hawaii. And Stay.
You deserve local IT that shows up, picks up, and keeps your costs down.
02
Onboarding we own, start to finish
Switching IT partners shouldn't become a project for your team. We document your systems, plan the cutover, and handle the details, so your people keep working while we take over.
03
Expertise for the hard problems
Our team includes computer scientists, an AI specialist with a master's degree and a data scientist. When a problem is complex, or a misconfigured system is quietly causing trouble, we find it and fix it.
04
90% of calls answered in 90 seconds or less
A real person picks up, not a voicemail box or a ticket queue. Then we find the root cause and fix it, so the same problem doesn't come back.
05
Pricing that scales as you grow
Your monthly fee is based on your team size, so adding people never means renegotiating your IT.
06
Strategy built into every plan
Every managed plan includes high-level vCIO guidance with reviews up to quarterly, so your technology roadmap keeps pace with your business plan.
07
95% client retention, year after year
We earn their business every day. That's why they stay.
Your IT team, right here at home
Since 2001, we've helped businesses on Oahu and Kauai stay protected and ready to grow. With offices in Honolulu and Lihue, we live and work in the same communities as our clients, and we support their Maui and Big Island locations too. Our leadership serves on the executive committee of the Kauai Chamber. When you call, a tech from our own team picks up, someone who knows how Hawaii businesses work.
Our clients stay with us:
95% client retention
“We have been working with this company for many years because they are knowledgeable, experienced, responsive, and devoted to the success of their clients. The technicians are always courteous and friendly, and take the time to explain everything. They are worth every dime!”
“IT Hawaii was quick, efficient and went beyond the scope of the project to provide an excellent job. They are competent and knowledgeable. Nathan is detail oriented and an outstanding communicator with charisma.”
Tell us where your business is headed
Your next big move deserves smarter IT. Let's talk about how to make it happen. A real person will reach out within one business day.
See what a real IT partner looks like
Strategy, security, and a team that picks up fast. Let's talk about what's next for your business.
vCIO strategy reviews, up to quarterly, included in managed plans
90% of calls answered in 90 seconds or less
Onsite support on Oahu and Kauai when remote isn't enough