01
Fast answers
We answer 90% of calls in 90 seconds or less.
IT Support and Services on Kauai
IT Hawaii started on Kauai in 2001. From our Lihue office, we support Kauai businesses with managed IT and send a technician onsite when you need hands-on help.
- Lihue office, onsite on Kauai
- 90% of calls answered in 90 seconds
- 95% client retention
- Task agents in use within 2 weeks
Kauai’s IT team since 2001
IT Hawaii started on Kauai in 2001, when our founder, Mark Gregory, began helping island businesses from his home.
Today we support Kauai businesses from our Lihue office at 4370 Kukui Grove St.:
Help desk support by phone, email or client portal, Monday to Friday, 8 a.m. to 4 p.m. Hawaii time
An after-hours emergency line to on-call engineers
Most issues solved remotely in minutes
A technician onsite on Kauai when you need hands-on help
We support Kauai:
Hotels and restaurants
Tour and activity companies
Construction companies and trades
Medical and professional offices
Why Kauai businesses choose IT Hawaii
Here’s what you can count on from IT Hawaii:
90%
Of calls answered in 90 seconds or less
24/7
NOC and SOC monitoring
95%
Client retention
2001
Supporting Hawaii businesses since
AI for Kauai businesses
Put AI to work where it pays off.
We can get your team started with Claude, ChatGPT, Microsoft 365 Copilot or Google Gemini, then build AI agents for tasks like these:
Guest reply drafts and supplier comparisons for hotels and restaurants
Booking replies, guide schedules and sales reports for tour and activity companies
Quotes, bids and project reports for construction companies and trades
Insurance letters and intake summaries for medical offices
Client intake and document drafts for professional offices
With our AI task agents, clients often get back about 20% of an employee’s workday.
Want AI that keeps your data safe? We help you choose an AI provider whose contract protects it, and write an AI policy your team can follow.
Our AI team trains your Kauai staff through live remote sessions and one-on-one coaching.
See AI & Automation
What managed IT includes
Managed IT is a flat monthly fee that scales with your team size.
02
Unlimited help desk support
Your team can call as often as they need. It’s all covered by your flat monthly fee.
03
Onsite support on Oahu and Kauai
Most issues are solved remotely in minutes. When one can’t be, we send a technician onsite, with no extra charge.
04
24/7 monitoring
A 24/7 NOC watches your servers, network and internet connections.
05
Security on every device
SentinelOne protects every computer, and a 24/7 SOC contains the threats it finds.
06
vCIO strategy reviews
We plan your hardware, budget and security with you in reviews, up to quarterly.
IT services for Kauai businesses
Managed IT is the foundation. We also build what’s next for your business:
AI & Automation
AI adoption and training, AI agents and automation, and an AI policy for your team.
Fractional IT Leadership
A fractional CIO, CTO, CISO or Chief AI Officer for strategy and planning.
Cybersecurity & Compliance
Cybersecurity programs built on NIST CSF 2.0, plus HIPAA, PCI DSS, SEC Regulation S-P and CMMC Level 1 help.
Managed IT
Help desk, maintenance, monitoring, security and onsite support at a flat monthly fee.
Infrastructure & Cloud
Networks, servers and cloud systems, built as projects and managed for you.
IT Projects
Microsoft 365 and email moves, cloud migrations, network cabling, 3CX phones and UniFi cameras.
Industries we support
We support these Hawaii industries with managed IT and the compliance help each one needs.
Partners and community
We’re a certified partner of Microsoft and 3CX and a Pax8 partner. Our founder, Mark Gregory, serves on the Kauai Chamber of Commerce board.
What our clients say
“We have been working with this company for many years because they are knowledgeable, experienced, responsive, and devoted to the success of their clients. The technicians are always courteous and friendly, and take the time to explain everything. They are worth every dime!”
“IT Hawaii is our 12th man providing crucial support AND staying ahead of technology so we are always running at our best.”
“IT Hawaii has been a fantastic partner in keeping our operations running smoothly. Their expertise and commitment to customer service stands out, and they effectively manage our network and troubleshoot issues. I’ve also made amazing friends while working with them. If you’re looking for a dependable IT partner in Hawaiʻi, we highly recommend IT Hawaii!”
Ready for IT that keeps up with your Kauai business?
Call 808.468.4244 or email [email protected] to get started.
Talk with IT Hawaii about your Kauai business
Tell us about your team. A real person will reach out within one business day.
Frequently asked questions
Do you offer managed IT services on Kauai?
Yes. IT Hawaii offers managed IT to Kauai businesses with 10 or more employees, including help desk support, proactive maintenance, 24/7 NOC monitoring, SentinelOne endpoint protection and onsite support.
Do you have an office on Kauai?
Yes. IT Hawaii’s Kauai office is in Lihue at 4370 Kukui Grove St., Ste. 3-111. IT Hawaii started on Kauai in 2001.
Do you send technicians onsite on Kauai?
Yes. Most issues are solved remotely in minutes. When one can’t be, IT Hawaii sends a technician onsite on Oahu and Kauai, with no extra charge under a managed IT contract.
How fast do you answer calls?
IT Hawaii answers 90% of calls in 90 seconds or less. The help desk is open Monday to Friday, 8 a.m. to 4 p.m. Hawaii time, and an after-hours emergency line reaches on-call engineers.
How much does managed IT cost?
Managed IT is a flat monthly fee that scales with your team size. Help desk support is unlimited, and onsite visits are covered with no extra charge.
Which businesses do you support on Kauai?
IT Hawaii supports Kauai hotels and restaurants, tour and activity companies, construction companies and trades, and medical and professional offices.
Can you help with compliance?
Yes. IT Hawaii helps with HIPAA, PCI DSS, SEC Regulation S-P and CMMC Level 1 compliance anywhere in Hawaii.
Can we hire you if we have our own IT provider?
Yes. Any Hawaii business can hire IT Hawaii for an IT project, cybersecurity, compliance, AI or fractional IT leadership, and keep its current IT provider.
Can IT Hawaii help my Kauai business use AI?
Yes. IT Hawaii gets teams on Kauai started with Claude, ChatGPT, Microsoft 365 Copilot or Google Gemini, puts a written AI policy in place, and builds AI agents for tasks like quotes, invoices and reports. With our AI task agents, clients often get back about 20% of an employee’s workday.