Managed IT Services

You bring the ambition, we bring the technology. IT Hawaii’s managed IT covers your help desk, security, maintenance and planning for a flat monthly fee, and we answer 90% of calls in 90 seconds or less.

  • Unlimited help desk support
  • Onsite on Oahu and Kauai
  • Flat monthly fee that scales with your team
Give us a call
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Growing beyond your current IT support?

That’s a good sign. Your Hawaii team is adding people, devices and locations, and your technology has to keep up.

Every gap in support, security or planning slows down the growth you’re working for.

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What does managed IT from IT Hawaii include?

Every managed IT contract includes:

Unlimited help desk support, with 90% of calls answered in 90 seconds or less
Proactive maintenance for Windows, Mac, apps, network firmware and servers, after hours
24/7 NOC monitoring of your servers, network, internet connections and computers
SentinelOne endpoint protection, monitored by a 24/7 SOC
Email protection, daily encrypted backups and security awareness training
Device management on Microsoft Intune
IT procurement and asset lifecycle management
vCIO strategy reviews, up to quarterly
An after-hours emergency line to on-call engineers

When an issue can’t be solved remotely, a technician comes onsite on Oahu and Kauai, with no extra charge for the visit.

How we get started

When you sign on, we:

Review your current systems, accounts, devices and network
Install SentinelOne, backups and monitoring on every device
Document your systems, passwords and vendors
Introduce your team to the help desk, so everyone knows how to reach us

We help through big changes, too. When a growing firm split into three separate businesses, we built a shared IT strategy and handled the cloud migrations, new domains, and endpoint and phone management for all three.

IT Hawaii has supported Hawaii businesses since 2001, with 95% client retention.

Let's talk
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Managed IT Services for Hawaii Businesses

We support your people and plan your technology for a flat monthly fee that scales with your team.

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IT Help Desk Support

Unlimited help desk support for your team, with 90% of calls answered in 90 seconds or less.
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Proactive Maintenance

We keep your computers, apps, network and servers up to date, with updates running after hours.
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24/7 NOC Monitoring

Servers, network devices, internet connections and computers watched around the clock.
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Virtual CIO Services

Strategy reviews, up to quarterly, covering your hardware plan, next year’s IT budget, security and help desk trends.
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Device Management

New laptops and phones set up ready to work, with security settings enforced on every device.
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IT Procurement & Asset Lifecycle

The right equipment, quoted for your approval and set up ready to use, with warranty alerts and secure disposal.
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Ready to power what’s next?

Tell us about your team and where you’re headed.

Managed IT from IT Hawaii is built for businesses with 10 or more employees on Oahu and Kauai. A real person will reach out within one business day.

Talk to us!

Frequently asked questions

1
What’s included in IT Hawaii’s managed IT?

Unlimited help desk support, proactive maintenance, 24/7 NOC monitoring, SentinelOne endpoint protection with a 24/7 SOC, email protection, daily backups, security awareness training, device management, IT procurement and asset lifecycle management, vCIO strategy reviews up to quarterly, and an after-hours emergency line.

3
Do you support remote and hybrid teams?

Yes. IT Hawaii manages and secures your team’s devices on Microsoft Intune, and the help desk supports your people by phone, email or the client portal.

5
Who is managed IT for?

Businesses with 10 or more employees on Oahu and Kauai.

2
How is managed IT priced?

A flat monthly fee that scales with the size of your team. Onsite visits on Oahu and Kauai are covered by the contract, with no extra charge.

4
What happens when we sign on?

IT Hawaii reviews your current systems, accounts, devices and network, installs SentinelOne, backups and monitoring on every device, documents your systems, passwords and vendors, and introduces your team to the help desk.

6
Can managed IT help with compliance?

Managed IT covers technical safeguards like patching, endpoint protection, backups and email security. For HIPAA, PCI DSS, SEC Regulation S-P and CMMC Level 1, IT Hawaii’s compliance services add the assessments, written policies and documentation.