IT Help Desk Support

Get your team back to work fast. IT Hawaii’s managed IT includes unlimited help desk support, and we answer 90% of calls in 90 seconds or less.

  • Unlimited help desk support
  • 90% of calls answered in 90 seconds or less
  • Onsite on Oahu and Kauai
Give us a call
IT Hawaii help desk technician in a headset smiling while typing at two monitors, with downtown Honolulu and green mountains through the windows
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More people, more technology

Your Hawaii team is growing, and so is the technology they count on every day.

Every lingering issue pulls someone away from customers and projects.

IT Hawaii team member working at a desk beside floor-to-ceiling windows over downtown Honolulu

How fast can your team get help when something stops working?

Fast.

90% of calls answered in 90 seconds or less
Most issues solved remotely in minutes
On Oahu and Kauai we send a technician onsite when you need hands-on help
Phone, email or client portal, Monday to Friday, 8 a.m. to 4 p.m. Hawaii time
An after-hours emergency line to on-call engineers

For a large construction client, we’re solving issues four times faster than the provider we replaced.

Unlimited support, included with managed IT

Your team can call as often as they need. It’s all covered by your flat monthly fee. Every managed IT contract also includes:

Proactive maintenance
24/7 NOC monitoring
vCIO strategy reviews, up to quarterly

IT Hawaii has supported Hawaii businesses since 2001, with 95% client retention. We’re a certified Microsoft partner and a member of the Chamber of Commerce Hawaii.

Let's talk
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Expert Helpdesk Support

We handle common requests from your team quickly so your team stays productive.

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Logins and passwords

Password resets, locked accounts and MFA problems solved so your team can sign in and get back to work.
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Email, Microsoft 365 and Google

Help with Outlook, Teams, OneDrive, Gmail and the shared files your team works from.
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New hires and departures

Accounts and devices ready for new team members, and access closed when someone leaves.
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Software, printers and devices

Software installs and updates, plus help with printers, laptops, phones and Wi-Fi.

Growing beyond your current IT support?

That’s a good sign. Tell us about your team and how you work today.

Managed IT from IT Hawaii includes unlimited help desk support for businesses with 10 or more employees on Oahu and Kauai. A real person will reach out within one business day.

Talk to us!

Frequently asked questions

1
How fast does IT Hawaii answer help desk calls?

IT Hawaii answers 90% of calls in 90 seconds or less, and most issues are solved remotely in minutes.

3
What are the help desk hours?

Monday to Friday, 8 a.m. to 4 p.m. Hawaii time. Outside those hours, IT Hawaii’s after-hours emergency line reaches on-call engineers.

5
Do you come onsite?

Most issues are solved remotely in minutes. When one can’t be, IT Hawaii’s agreements include sending a technician onsite on Oahu and Kauai.

2
How does our team reach the help desk?

By phone, by email or through the IT Hawaii client portal.

4
Is help desk support unlimited?

Yes. Help desk support under IT Hawaii’s managed IT is unlimited and covered by the flat monthly fee.

6
Can we buy help desk support without managed IT?

No. Help desk support comes with IT Hawaii’s managed IT contracts.